Legal notice and terms of use

Operator details

The Nexxo Platform, including nexxoapp.com, is operated by Nexxo. Email: soporte@nexxoapp.com.

1. Definitions

1.1. Nexxo or Platform: the mobile application, website, API, related pages, administrative panels and associated digital services operated under the Nexxo brand, regardless of domain, extension or technological channel.

1.2. Operator or Platform owner: the owner identified in Operator details, responsible for operating Nexxo.

1.3. User: any natural or legal person accessing, downloading, registering, interacting with or otherwise using the Platform or associated services, including exchange rate queries, calculations, reports and API integration.

1.4. Services: functionalities provided by Nexxo, including viewing, comparing or recording exchange rates; automated currency equivalence calculations; reports, statistics, dashboards and other visual elements; integrations with third-party invoicing, ERP, payment gateway, banking or payment processing systems where applicable; and future functionalities.

1.5. Personal Data: information relating to an identified or identifiable natural person under applicable data protection laws, such as name, identification document, address, email, IP address, device identifiers or financial information associated with a natural person.

1.6. Usage Data: information generated automatically through use, including access statistics, device type, operating system, approximate location, usage time, browsing behavior and records of transactions or conversions within the Platform.

1.7. Exchange Rate: the value relationship between two currencies, for example USD/VEF, USD/COP or EUR/USD. Rates may be official references published by central banks, monetary authorities, multilateral bodies or recognized official sources; unofficial or market references from private providers, parallel markets, commercial platforms or websites; or custom rates entered directly by Users as internal references for informational, accounting, commercial or negotiation purposes.

2. Acceptance of the Terms

2.1. Accessing and using Nexxo implies full and unreserved acceptance of this Legal Notice and Terms and Conditions of Use (the Terms). Personal data processing is governed by the informative Privacy Policy. Consent for non-essential cookies or marketing communications is requested separately. Users who disagree with any Term must refrain from using the Platform.

2.2. Users declare they are over 18, of legal age in their country of residence and legally capable of being bound by these Terms. Users acting for a legal entity declare they have the necessary authority.

2.3. The Operator may amend these Terms at any time. Amendments take effect on publication or the expressly stated date. Continued use implies acceptance of the new conditions.

3. Purpose and scope of the Services

3.1. Nexxo is an informational, operational and administrative technology tool for managing, consulting and recording exchange rates, calculating and converting amounts, and managing internal processes requiring exchange rate references.

3.2. Nexxo is not a financial institution, currency exchange, securities brokerage, remittance platform, regulated bank, electronic money issuer or similar entity.

3.3. Nexxo does not hold funds or receive Users’ money to perform actual foreign exchange operations. Calculations and amount records are referential and depend on the chosen exchange rate.

3.4. Information provided by Nexxo is never an investment recommendation, financial, legal, tax, foreign exchange or other professional advice, or a guarantee of profitability or economic results.

4. Exchange rates and their use

4.1. Nexxo may display or allow recording official reference rates, rates from external information providers and User-defined custom rates.

4.2. Choosing rates for operations, accounting, commercial or other records is solely the User’s responsibility. Nexxo neither requires unofficial rates nor promotes rates contrary to local laws.

4.3. Where exchange rate regulations apply, Users must verify the rate legally applicable to actual operations, including invoicing, mandatory accounting and tax reports; adjust custom rates to official rates where required; and not use Nexxo contrary to exchange, financial, tax or exchange-control rules.

4.4. Displayed or calculated rates are indicative and may come from third parties. The Operator does not guarantee accuracy, currency, continuity or availability; assumes no responsibility for decisions based on those data; and is not responsible for discrepancies with rates applicable or recognized by official bodies or commercial counterparties.

4.5. Users choosing unofficial references do so at their own discretion and risk. Nexxo does not suggest or recommend unlawful, prohibited or sanctioned rates. Legal, economic or administrative consequences of using unofficial rates are solely the User’s responsibility.

5. Legal compliance by jurisdiction

5.1. Nexxo may be used in Venezuela, Latin America, the United States and elsewhere. Applicable laws vary with residence, service location and counterparties. Users must learn and comply with all applicable local, federal, state and international rules.

5.2. United States. Users located in or subject to United States law acknowledge that currency, remittance, electronic money or financial services may require special licenses, such as Money Services Business or Money Transmitter registrations. Nexxo is not a money transmitter or regulated broker; it provides calculation and recording technology. Users must satisfy registration, reporting and licensing obligations for their activities; Nexxo has no obligation to advise on or guarantee compliance.

5.3. Venezuela and restricted exchange regimes. Allowing custom rates does not automatically authorize or legitimize those rates under local rules. Users alone are responsible for compatibility with official rates and regulations, especially where only official rates are permitted. Users must not use the Platform to evade, conceal or circumvent exchange controls, economic sanctions, banking restrictions or other rules.

5.4. Other jurisdictions. Users must check rules on exchange rates, foreign currency invoicing and multicurrency accounting; adapt their use accordingly; and acknowledge that Nexxo does not guarantee automatic local compliance or replace legal and accounting analysis.

6. Limitation of liability

6.1. The Platform is provided “as is” and “as available”, without express or implied warranties, including merchantability, fitness for a particular purpose, uninterrupted availability or freedom from errors.

6.2. The Operator is not liable for economic, financial or commercial losses from use or non-use; calculation errors caused by incorrect, outdated or incorrectly entered rates; or indirect, incidental, special, consequential, punitive or exemplary damages, including lost profits, lost data, business interruption or reputational damage.

6.3. Where liability is legally enforceable, the Operator’s total cumulative liability is limited to the amount actually paid by the User to Nexxo for subscriptions or Services in the three months immediately preceding the event giving rise to the claim, or the minimum limit permitted by applicable law if greater.

6.4. These Terms do not exclude or limit liability where mandatory law prevents this, such as intentional wrongdoing, certain forms of gross negligence or directly caused personal injury.

7. Use and prohibited activities

7.1. Users must use Nexxo diligently, lawfully and in accordance with these Terms, avoiding unlawful, fraudulent or public-order violations.

7.2. Prohibited activities include planning, carrying out or recording tax evasion, money laundering, terrorist financing or other financial crime; manipulating rates to deceive, defraud or harm third parties; unauthorized access to restricted areas, other Users’ accounts, databases or systems; and introducing malicious code, viruses, trojans or other damaging elements.

7.3. Where misuse is suspected, the Operator may suspend or cancel accounts, block access and notify competent authorities where legally required or reasonably necessary.

8. Personal data and privacy

8.1. The Privacy Policy explains what personal data we process, why, with which providers, for how long and how Users can exercise their rights.

8.2. Cookies and similar technologies are described in the Cookie Policy.

8.3. Where these Terms conflict with the Privacy Policy on personal data matters, the Privacy Policy prevails.

9. Information security

9.1. The Operator will implement reasonable technical and organizational measures against unauthorized access, loss, destruction or alteration. These may include HTTPS/TLS encryption, internal access controls, strong password policies, audits and access logs.

9.2. No system is entirely invulnerable and residual risk may remain. Significant security incidents will be addressed with reasonable corrective measures and, where required by law, notification to authorities and affected Users.

10. Intellectual property

10.1. Intellectual and industrial property rights in Nexxo, its source code, design, interfaces, content, trademarks, trade names and other elements belong to the Operator or its licensors.

10.2. Users receive a limited, non-exclusive, revocable, non-transferable license to use the Platform under these Terms, without transfer of intellectual property rights.

10.3. Reproducing, distributing, modifying, decompiling, reverse engineering, disassembling or creating derivative works from the Platform, or removing or altering copyright, trademark or proprietary notices, is prohibited.

11. Changes, suspension and termination

11.1. The Operator may modify, suspend or discontinue all or part of the Platform or its features at any time without prior notice, provided mandatory law is respected.

11.2. Users may stop using Nexxo and request account cancellation at any time through the established procedures.

11.3. The Operator may cancel or suspend accounts that breach these Terms, use the Platform unlawfully or contrary to applicable rules, or affect the security or operation of the Platform or third parties.

12. Contact

For questions, enquiries or exercising rights related to these Terms, contact the Operator at soporte@nexxoapp.com.